Privacy Policy

1. Who is responsible for your personal data?

The data controller is:

THE FIT ESCAPE LTD
Company number: NI731644
Registered office: 8 Tyler Road, Limavady, Northern Ireland, BT49 0DR, United Kingdom
Email: thefitescapemalaga@gmail.com
Telephone / WhatsApp: +34 623 953 451

The Fit Escape Málaga is a brand operated by THE FIT ESCAPE LTD.

2. What information do we collect?

Depending on how you interact with us, we may collect:

• your name;
• email address;
• telephone number;
• information submitted through an enquiry or contact form;
• details about the camp, group trip or experience you are interested in;
• correspondence you send to us by email, WhatsApp or other communication channels; and
• basic technical information generated when you use the website, where applicable.

Where you proceed to make a booking, additional information may be collected through our booking provider or through the participant-registration process.

3. How do we use your information?

We may use your information to:

• respond to enquiries;
• provide information about our camps, experiences or services;
• discuss potential group or private bookings;
• take steps requested by you before entering into a contract;
• administer bookings and provide services to customers;
• communicate important information concerning a camp or experience;
• provide customer support;
• maintain appropriate business and accounting records; and
• comply with legal and regulatory obligations.

We will not automatically add you to unrelated marketing communications simply because you submit an enquiry.

4. Our legal bases for using personal data

Depending on the circumstances, we rely on one or more of the following legal bases:

Pre-contractual steps and performance of a contract
Where processing is necessary to answer a booking-related request, arrange an experience or provide a service you have purchased.

Legitimate interests
Where necessary for the reasonable operation of our business, such as responding to general enquiries, maintaining customer relationships or protecting our website and business, provided those interests do not override your rights.

Legal obligations
Where we are required to retain or use information to meet legal, accounting, tax or regulatory obligations.

Consent
Where consent is required for a particular activity, such as certain marketing communications or non-essential tracking technologies.

5. Who may receive your information?

We do not sell your personal data.

We may share personal information where necessary with trusted organisations that help us operate our business, such as:

• website and hosting providers;
• email and communications providers;
• booking and payment platforms;
• professional advisers;
• accommodation or activity providers where necessary to deliver a booked experience; and
• authorities where disclosure is required by law.

If you make a booking through WeTravel, information submitted through that platform will also be processed in accordance with WeTravel’s own privacy policy and the applicable booking process.

6. International transfers

Because THE FIT ESCAPE LTD is established in the United Kingdom and may use service providers located in different countries, personal information may in some circumstances be transferred internationally.

Where data-protection law requires safeguards for an international transfer, appropriate safeguards will be used.

7. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

General enquiry information will normally be retained for up to 24 months after the last meaningful interaction, unless there is a continuing customer relationship or another legitimate reason to retain it.

Booking, payment, accounting and transaction records may be retained for longer where required for legal, tax, contractual or administrative purposes.

8. Your data-protection rights

Depending on the law applicable to you, you may have rights including the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• request restriction of processing;
• object to certain processing;
• receive certain information in a portable format where applicable; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, contact:

thefitescapemalaga@gmail.com

You may also have the right to lodge a complaint with the relevant data-protection supervisory authority.

9. Enquiry forms

When you submit an enquiry form on this website, we use the information you provide to respond to your enquiry and communicate with you about the service or experience you have asked about.

You are not required to provide personal information through the website, but without essential contact details we may be unable to respond to your enquiry.

10. Marketing communications

We will only send promotional or marketing communications where we have an appropriate legal basis to do so.

Where you have consented to receive marketing communications, you may withdraw that consent at any time by contacting us or using any unsubscribe option provided.

11. Cookies and analytics

The website may use cookies or similar technologies that are necessary for the website to function.

If non-essential analytics, advertising or tracking technologies are used, appropriate information and consent controls will be provided where required.

12. Third-party links

Our website may contain links to third-party websites.

We are not responsible for how those third parties collect or use personal information. You should review their privacy information when using their services.

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be published on this website.

15. Contact us

For privacy-related questions or requests:

THE FIT ESCAPE LTD
Email: thefitescapemalaga@gmail.com
Telephone / WhatsApp: +34 623 953 451